Once, I went to dinner with my family at Denny’s. Everything
that could go wrong did. We had a terrible server and the food was terrible.
The manager gave us a comp on our meal and invited us back for another free
one, promising that he would make us a top priority. We came back about a week
later with all of our family. We had the restaurant virtually to ourselves. We ordered our food, half expecting it to be terrible like before, but hoping it wasn't. The waitress seemed slightly frazzled by how large our party was, but she quickly set that aside. After that, it wasn’t long before the waitress had been absorbed into our family, laughing and
joking like we’d known her forever. We had such a great time that we were all
sad to go when it was time to leave. That right there is my ideal vision of
customer service. She wasn’t worried about herself and neither was the manager.
They put our needs before their own and made it the best restaurant experience my family had ever had.
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